Terms of service

 

GENERAL REFUNDS & RETURNS POLICY

  • We do not offer refunds on any digital products except for technical errors in the design file itself (please see details below)
  • Returns are not accepted on any physical product unless customer can submit proof the product arrived defective and or damaged in a way that is not reasonably related to handling during shipping. 
  • If you wish to file a return or refund, please contact us directly at mochi.makes.shop@gmail.com 
    • include your order number for reference
    • provide picture proof of the alleged defect
    • we will reply to your email within 5 business days with a decision on your return or refund inquiry

 

MUST READ FOR DIGITAL EMBROIDERY DESIGNS

You are purchasing digital file not the patch or final product. You will need the embroidery machine to use the files you purchased.

All embroidery designs in Mochi Makes etsy shop are made by Mochi Makes and are protected by copyright.
*You MAY embroider design on finished item and use it for PERSONAL or unlimited COMMERCIAL use.
*You MAY NOT sell, share, trade, give away design files after purchase.
*You MAY NOT sell design files even if they are altered (resized, combined or changed in any other way).
*You MAY NOT claim design files or any other part of this purchase or listing (including listing photos) as your own.

REFUNDS ON DIGITAL PRODUCTS

Due to the nature of product, no refunds will be offered. Partial (50%) refund can be reviewed only if design has critical errors in sew out process (error that resulted from digitizing). Description of error and image of damaged final product should be provided to consider refund.

FILE TYPES
As Shopify allows only five file upload you will receive for download an archived file in ZIP format. Please use any free archive software as WINZIP, WINRAR or 7 -ZIP to get to the design files included. Instructions on how to open archived ZIP file are included in purchase. I do no provide technical support for zipped files or computer to machine transfer.

QUESTIONS
If you have any questions, please message me. If there is a particular hoop size you want, or want a design as as an applique instead please message me! I am happy to work with you after you have purchased the initial file package.