Frequently Asked Questions
Frequently Asked Questions
Before messaging me directly, please see if your question is covered by any of the following common questions:
Q: Do you sell your products anywhere else?
A: Yes! We also have an Etsy store for those who prefer to shop within Etsy. Please note that not all of my designs are posted there. All currently designs are posted to www.mochimakes.com.
Q: Why are prices seemingly the same on Etsy as on your independent site?
A: Etsy charges tax and fees as separate charges to your order automatically at checkout, something sellers cannot control. Here on www.mochimakes.com, these taxes and fees are already included in the price, meaning that the official website prices are actually cheaper at the end of the day!
Q: Do you take custom cosplay commissions for embroidery?
A: Yes! Please contact me at email@example.com with details on your design needs for your costume and from there we can discuss the quote, deposit, and timeline for your request.
Q: I bought a design file and I can't get it to work on my machine. Will you walk me through it?
A: Unfortunately I do NOT offer any technical support for digital designs. I do however advertise the skill level of each digital embroidery file so that people have more information on the difficulty of the design before purchasing it. Limited projects I hope to eventually offer a recorded tutorial on, but I do not offer any technical or trouble shooting support for my designs. However, if you truly feel that there is something wrong with the design itself that is causing problems with the stitch-out, please email me asap with pictures of the error at firstname.lastname@example.org for me to investigate further.
Q: Can I resell Mochi Makes design files?
A: NO! Reselling of digital media in this way is theft. If you have a friend who wants the design file, redirect them to purchase it here. Digital design files are only licensed to be used by the original purchaser.
Q: Can I use Mochi Makes design files to make physical products for my own shop?
A: YES! All design patterns are licensed to be used in the production of physical commercial goods, just not resold as digital designs themselves. Please just be sure to credit the design and link it to www.mochimakes.com as appropriate.
Q: I like [X] design, but it doesn't come in the size I need. Will you make [X] design in other sizes?
A: Please purchase the available digital design file and email me with your order # and your desired size of that already purchased design and I will email you the size you are looking for.
For more information check out the following links: